Systems Planning Homepage MWeb Homepage MWeb Administrator's Guide - How MWeb Works - Getting Started 1. Configuring the Project - Integrated Searching - Project Setup - Changing Subsets - Changing Search Categories - Changing Stopwords - Adding Additional Users - Linking to MWeb - Moving or Deleting a Project 2. Configuring Databases - Types of Databases - Adding Databases - Configuring Features - Configuring Tables - Configuring Subsets - Configuring Fields - Indexing a Database - Maintaining the Index - Testing the Database - If a Database Changes - Deleting a Database - Databases with Images, Part 1 - Databases with Images, Part 2 - Advanced Relational Topics - More about MARC Databases 3. Configuring the Interface - Introduction - Customizing the Splash Screen - Changing Messages - Changing Layouts - Changing CSS Stylesheets - Using XML and XSLT 4. Using MWeb Features - Sorting Search Results - Direct Access 5. Administering MWeb - Basic Tasks - Keeping Records - Administrator Control Center - User Administration - Reporting Problems - Performance Appendix 1: Express Setup Appendix 2: Standard Setup Appendix 3: Reference - Interface Options - Security - Browsers and Standards - Error Messages - Character Encodings - Installation Details - Uninstalling & Reinstalling Appendix 4: Troubleshooting MWeb Glossary Contact Us

MWeb™ Universal Administrator's Guide


Troubleshooting

Contents

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General

1. An error message was displayed.

2. An error message says Notify Systems Planning. What should I do?

3. I lost my password.

Ordering and Downloading

4. How do I download from a different computer?

5. The Webstore is asking about product activation.

Installation

6. The server is asking for a user ID and password

7. After installation I get a 404 (File not found) message when I try to run MWeb

Configuring

Databases

8. Why do configuration lists say Not applicable?

9. Why does the Database list show spaces after backslashes?

10. The wizard did not add tables

Indexing

11. Why does indexing fail?

12. The indexing program has been running too long

13. How can I speed up indexing?

Self-hosted PastPerfect databases

14. Why did indexing fail with the message "X056: DBD::ODBC::db selectall_hashref failed: [Microsoft][ODBC Visual FoxPro Driver]File ... does not exist."?

Searching

15. My searches are too slow.

16. How can I specify case-sensitivity in searches?

MARC files

17. How can I search the Leader or Fixed Fields?

18. How can I search for indicators?

19. How can I search for multiple subfields?

Displays

20. Why are my field labels changed? For example, my field "Series #" displays as "Series Number".

21. What is this funny symbol 〓 doing in my data?

22. There are no records shown in Search Results, or no fields shown in Full Records.

23. Why do some of my Search Results have too many columns and some with no column headings?

24. My long fields are truncated

25. Accent marks are over the wrong letters

Tables

26. Tables have no borders around empty cells

Images

27. I can't see any images


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